yeezbu.com Return and Exchange Policy
Welcome to yeezbu.com! Yiwu Hanmo Network Technology Co., Ltd. is always committed to providing you with high-quality hardware tools products and services. In order to protect your shopping rights, this return and exchange policy is specially formulated to clearly explain the return and exchange conditions, procedures, etc. Please read it carefully.
I. Company Information
Company Name: Yiwu Hanmo Network Technology Co., Ltd.
Company Address: Room 806-5, 8th Floor, Building 18, No. 1666, Sihai Avenue, Choujiang Street, Yiwu City, Jinhua City, Zhejiang Province (Self-declaration)
Return Address: Room 806-5, 8th Floor, Building 18, No. 1666, Sihai Avenue, Choujiang Street, Yiwu City, Jinhua City, Zhejiang Province (Self-declaration)
Business Platform: yeezbu.com, an independent hardware tool station operated in the UK
Legal Person: Xu Dan
II. Return and Exchange Conditions
Return and Exchange Period: Within 30 days from the date you sign for the goods, if you are not satisfied with the goods, you can apply for return and exchange.
Product status: The returned product must be brand new, unused, and undamaged, and the accessories, instructions, packaging, etc. must be complete, which will not affect the secondary sale. If the product is returned or exchanged due to quality issues, this restriction does not apply.
Special product description: Some customized products and products that are clearly stated in promotional activities that do not support return or exchange are not subject to this return and exchange policy. The specific instructions on the product page shall prevail.
III. Return and Exchange Process
Contact Customer Service: Please contact our customer service via email service@yeezbu.com to explain the reason for return or exchange, and provide the order number, product information, etc. Our 24-hour online customer service will respond to your needs in a timely manner and assist you in applying for return or exchange.
Review and confirmation: We will review the product status after receiving your application. After the review is passed, we will inform you of the specific return address and precautions.
Return the product: Please return the product to the designated address, and the return shipping fee will be borne by us (for returns and exchanges not due to quality issues, you need to advance the shipping fee, and we will return the reasonable shipping fee when refunding). To ensure the safe delivery of the goods, it is recommended that you choose a traceable logistics method and keep the logistics documents.
Acceptance and processing: After we receive the returned goods, we will inspect them. If the goods meet the return and exchange conditions, the refund or exchange operation will be completed within 3-5 working days. The refund will be returned to your payment account, and the exchanged goods will be re-arranged for delivery as soon as possible.
IV. Notes
If you return or exchange goods for personal reasons (not product quality issues), if the goods have been opened and affect the secondary sale, it may not be accepted. Please confirm your needs before unpacking.
If there are quality problems with the goods, please describe the problem in detail when contacting customer service, and provide photos or videos and other proofs so that we can handle it faster.
If you have any questions about the return and exchange policy, please feel free to contact us at service@yeezbu.com at any time, and we will be happy to answer you.
Thank you for choosing yeezbu.com! We always adhere to the service commitment of "free shipping for the entire store, free return and exchange within 30 days", so that you can shop without worries and buy with confidence!
